Legal

Account and Data Deletion

Last updated: September 18, 2026

This page explains how to delete your Chronika CRM account (developer: Chronika) and the data associated with it. You do not need to install the app or sign in to read these instructions.

1. Delete your account in the app

Open the Chronika CRM mobile app and go to:

Меню → Профіль → Видалити акаунт (Menu → Profile → Delete account)

Confirm the deletion when prompted. The same option is available in the web version at service.chronika.co under your profile.

2. Request deletion without the app

If you cannot access the app, send a deletion request from the email address registered in your account to [email protected] with the subject “Delete my account”. You may also reach us by phone at +380639992862.

We verify that the request comes from the account owner and complete the deletion within 30 days of verification.

3. What is deleted

Deleting the account removes the data we hold about you and your workshop, including:

• your user profile: name, email address, phone number, role and access settings;
• the workshop record, its branches, employees and their accounts;
• operational data created in the Service: clients, vehicles, appointments, work orders, estimates, inventory, payroll and financial records;
• files and images uploaded to the Service;
• product analytics identifiers associated with your account.

4. What is kept, and for how long

Some records are retained after deletion because the law requires it or because they no longer identify you:

• accounting and tax documents relating to payments already made, for the period required by applicable law;
• security and audit logs, for as long as they are needed to protect the Service and to meet legal obligations, after which they are erased;
• aggregated, anonymised statistics that cannot be linked back to you or your workshop.

Backups are overwritten on a rolling schedule, so a copy of the deleted data may persist in them for a short period after the deletion. Retention follows the “Data Retention” section of our Privacy Policy.

5. Subscriptions

Deleting your account does not automatically cancel a subscription purchased through the App Store or Google Play. Cancel it in your store account settings before deleting, otherwise the store may continue to charge you. Subscriptions paid on our website are cancelled together with the account.

6. Questions

Write to [email protected]. See also our Privacy Policy and Terms of Service.